Shopify tools
Fetch orders, change shipping address, cancel fulfillments, and send catalog cards from the canvas, the bot answers from live Shopify data.
WhatsApp flows that know Shopify
Look up orders, update addresses, and hand off to Live Chat.
Shopify sync built for India D2C WhatsApp support.
Trusted by
Automation with store context
Shopify tools, Live Chat handoff, and webhook sync, not a generic chatbot taped onto ecommerce.
Live Chat handoff
When a shopper needs a human, pause the bot and open the thread in Live Chat. Shopify order context stays on the conversation.
Webhook sync
Orders, checkouts, and fulfillments update in real time, so bots answer from store truth, not yesterday’s export.
Flow list & folders
Open your welcome flow or create a new automation. Publish replaces the live graph for the next inbound WhatsApp message.
Buttons, lists & branches
Welcome menus, FAQ paths, and reply-driven branches, each tap moves the shopper to the next node without a free-text maze.
Simulator before publish
Test Flow walks buttons and lists without messaging real customers. Fix validation items, then publish when Meta-safe paths look right.
How a flow goes live
Connect Shopify with OAuth
Native install, store data and tools without pasting API secrets into a form.
Describe or draft the canvas
Use the AI form or start from a template; wire Shopify tool nodes where the shopper needs order help.
Add human handoff
Route stuck or high-intent threads into Live Chat, takeover pauses automation until Release.
Publish when ready
Test critical paths in the simulator, then go live without waiting on an agency sprint.
Common questions
How is Flow Builder different from Journeys?
Journeys run event-driven sequences (cart, COD, shipping). Flow Builder handles conversational trees—order lookup, address updates, and Live Chat handoff—while still reading live Shopify data.
Can flows hand off to a human with order context?
Yes. Escalate into Live Chat so agents see the same Shopify order beside the thread, and takeover pauses automation on that chat.
Build your first Shopify-aware WhatsApp flow
Draft on a canvas that already speaks orders, SKUs, and Live Chat handoff.