Store knowledge
Import store pages, upload docs, embed for RAG, and keep return, refund, and shipping policies cited before freeform AI invents an answer.
WhatsApp AI on your own API keys
Bring your own OpenAI or Claude keys.
Ground replies in catalog and policies, takeover pauses AI.
Trusted by
What does AI Brain control?
Knowledge grounds answers. Persona sets voice. Bring your own key (OpenAI, Claude, or Gemini)—spend stays on your provider bill.
BYOK your keys
Bring your own key, OpenAI, Claude, or Gemini. Activate AI for inquiries, pick the chat model, cap max reply words, tokens and cost on your provider.
Bot persona
Bot name, tone / system personality, and Quick FAQs, brand voice stays consistent in Live Chat and Flow Builder AI nodes.
BYOK settings
Connect your provider key (OpenAI, Claude, or Gemini), activate AI for inquiries, choose model, set max reply words, usage KPIs for tokens and cost on your bill.
Knowledge + persona
RAG over imported Shopify pages and docs. Personality and Quick FAQs keep replies on-brand when AI answers in Live Chat or Flow nodes.
Live routing
Inbound WhatsApp hits Intent Detect before or beside Flow Builder, Live Chat takeover still wins and pauses AI.
How does the brain go live?
Add your key
Intelligence → AI, bring OpenAI or Claude (Gemini supported too). Keyword FAQs still work without a key.
Load knowledge + persona
Policies, docs, tone, and Quick FAQs the bot must respect for India D2C support.
Train intents
Route shipping, returns, COD, and handoff without burning AI tokens on every message.
Activate & hand off
Powers Live Chat fallback and Flow AI nodes, Live Chat takeover pauses AI instantly.
Common questions
What is BYOK AI Brain on WhatsApp for Shopify?
BYOK means you bring your own OpenAI, Claude, or Gemini API key. TopEdge grounds replies in catalog and policy knowledge, while tokens and model spend stay on your provider account.
Does Live Chat takeover stop the AI?
Yes. When an agent takes control, AI and Flow Builder pause on that thread until release—so humans and bots never talk over each other.
Can AI invent prices or stock?
It should not. Load store knowledge and policies first, keep Quick FAQs for rigid answers, and escalate disputes to Live Chat with order context.
Run WhatsApp AI on your own keys
OpenAI or Claude, catalog + policies + persona, your model, your spend ceiling.